Nowadays, Dymind products and services have been distributed in more than 140 countries and regions around the world. We actively promote localized services, build service teams all around the world to provide timely and diverse services.

Cherish Every Moment with Customers. 

Dymind firmly believes that we not only need to provide stable performance analyzer to customers, but more importantly, we need to provide professional, close, and caring services to customers, extending the value of Dymind products with professional services.

Provide Customer Service beyond Expectations. 

In addition to the installation and training of new instruments, analyzers in use is also a key maintenance object for each service. Dymind engineers always maintain a high degree of enthusiasm and answer customer questions during the training process.

In 2022, Dymind engineers have been deployed accurately, covering 25 countries in five major regions, from the Middle East and Asia Pacific to Africa, Europe, and the Americas, providing customers with closer and more professional services at every stop.

Create New Value for Customers. 

The Dymind Service Center has established a 24-hours support team. Dymind engineers meet with customers face to face about the most direct needs and pain points and he support team assists frontline engineers in the first time. The Dymind service team work together to provide customized solutions to customers, ensure the normal and orderly operation of the Clinical Laboratory, and promote the continuous updating and iteration of analyzers.

Dymind will celebrate its first tenth anniversary.

We will continue to adhere to service concepts

Cherish every moment with customers.

Provide customer service beyond expectations.

Create new value for customers.

Focus on customers, launch more high-quality products and services, and to be the world’s leading supplier of integrated instruments.